Support
Award winning customer support. When you need it. How you want it.
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Virtual Webinar Series
This comprehensive training is a series of live classroom style webinars that walk through frequent customer support inquiries. Even our most experienced users discover new tips and tricks to save time and money. You’ll have the opportunity to get answers from our software creators during the Q&A sessions.
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Customized Online Training
Want to deep dive on specific topics? Online training is billed by the hour and can be for a single user or your entire office.
In Person Training
On-site training is available on a per day basis and is customized to your company's specific needs.
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Knowledge Link
Don’t feel like chatting? No worries. Access our Online Library that houses our live recorded trainings and quick tutorials. The library consists of easy-to-watch, on-demand videos for both beginners and experienced users.
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Frequently Asked Questions About TCLI Support, Training, and Customer Success
How does TCLI onboard new customers?
TCLI provides personalized onboarding designed around your company, team size, and experience level. Our onboarding specialists help configure your environment, answer questions, and guide users through real-world workflows using live screen-sharing sessions. Whether you're implementing Estimating Link, Field Link, Billing Link, or Cloud Link, our goal is to get your team productive as quickly as possible.
How long does it take to get up and running?
Most customers begin using TCLI software within days of implementation. Because our solutions are purpose-built for heavy civil construction estimating and operations, users can quickly learn core workflows while continuing to build expertise through training and continuing education resources.
Do I need formal training before using the software?
No. TCLI software is designed to be intuitive and practical for estimators, project managers, and field personnel. While training is available and encouraged, most users can begin working in the software immediately and then expand their knowledge through live training sessions, Knowledge Link resources, and support guidance.
What training resources are included with my subscription?
Active TCLI customers receive access to live virtual training sessions, recorded webinars, Knowledge Link resources, software documentation, how-to videos, and ongoing educational content. Our training program is designed to help users continuously improve their estimating, project management, and billing workflows.
What is Knowledge Link?
Knowledge Link is TCLI's on-demand training and support library. It includes tutorial videos, recorded training sessions, step-by-step articles, tips, best practices, and software guidance that customers can access whenever they need assistance.
Do you offer live training?
Yes. TCLI regularly provides live virtual training opportunities where customers can learn new features, improve workflows, ask questions, and receive guidance directly from our team. We also offer customized training tailored to a company's specific processes and goals.
Do you offer on-site training?
Yes. In addition to virtual training options, TCLI can provide on-site training and consulting services for organizations that want hands-on instruction for estimators, project managers, administrators, and field personnel.
What support is included with TCLI software?
Support is included with every active subscription. Customers have access to phone support, email support, remote screen-sharing assistance, Knowledge Link resources, software updates, training opportunities, and ongoing guidance from professionals who understand heavy civil construction.
Who provides support?
Support is provided directly by TCLI employees based in the United States. Our team works closely with contractors every day and understands the estimating, field management, and billing challenges faced by heavy civil construction companies.
How quickly can I get help when I have a question?
TCLI is known for responsive customer support. Customers can contact our team by phone or email, and many questions can be resolved immediately through remote assistance and screen-sharing sessions.
Does TCLI provide support after implementation?
Absolutely. Our relationship with customers continues long after onboarding. We provide ongoing support, continuing education, software updates, training opportunities, and access to resources that help customers maximize the value of their investment.
Why do contractors choose TCLI over other software providers?
Many contractors choose TCLI because of our combination of purpose-built heavy civil construction software and exceptional customer support. Customers receive direct access to knowledgeable professionals, personalized onboarding, continuing education, and long-term partnership focused on their success.
What’s included with support?
Everything we know you’ll need. Our award winning support is included with every subscription. Phone and email support, on-demand virtual library, live virtual training series, and software updates, are all included.
Why don’t you require training?
We don’t have to. Our solutions are so easy to use that our customers are up and running in no time.
How do you onboard new customers?
In a way that works for you. Onboarding of new customers looks a little different for each user since each user is different. We use the Zoom platform so we can toggle between our onboarding specialist’s screen and the new user’s screen. We can onboard multiple users within your company at the same time or each user individually.
What is Knowledge Link and how do I access it?
Knowledge Link is our online, on-demand library of resources including: quick videos, recorded live trainings, how-to articles, tips and tricks and so much more. Knowledge Link can be accessed through your TCLI solutions.
Do you offer a User Conference?
Yes. Our user conferences are offered virtually and to all active customers. We send out a survey a couple months ahead of time to customers and use that information to develop the year’s best training series.
Will you come to my office and train users?
Yes. The virtual trainings are included with your active license. On-site training does come at an additional cost.
Discover your Missing Construction Link
