Setup Guides
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      Logfiles, Project & Database Backups

      Step by step instructions and screenshots

      Note: The below represents the default settings in Estimating Link.  A user can/may change these settings.

      Quick Links

      Send Logfiles through Estimating Link

      Send Logfiles Manually

      Send Project Manually

      Send Database

      Logfiles

      Send via Estimating Link

      This is the most efficient way to report an issue.  This option allows you to send your logfile and your project.

      To send a project and/or logfiles directly from Estimating Link, in Estimating Link, go to Help > Send Logfiles:

      The Send Log Files window will appear:

      Enter information into the fields:

      • Your information in the Contact, Phone Number and Email fields.
      • Choose Installation type:
        • If you are using a stand-alone license, choose workstation
        • If you are connected to an on-premise server or are using a TCLI Virtual Desktop, choose server
      • In Problem Details, type a brief explanation of the issue you are experiencing.
      • Project Name - To select the project that you would like to send, click the Select Project button.  The Select Project window will appear:
        • Select the project and click Ok.
      • Your attached project will now show next to Project Name on the Send Logfile window.
      • Click the Send Log button.

      You will receive a confirmation message that your logfiles have been sent.

      Send Logfile Manually

      This sends the logfile without the project.
      Path: C:\Program Files (x86)\Construction Link\Estimating Link V3
      File extension: .txt
      Attach the logfile to an email and send to support@tcli.com
      By default, our log file is located on your C Drive > Program Files (x86) > Construction Link > Estimating Link V3 > Estimating Link V3. You'll want to select the file that is labeled Log_(your name).txt:

      Send Project Manually

      This is to send a project without logfiles.

      Path: C:\Program Files (x86)\Construction Link\Estimating Link V3\Backups

      File extension: .cli

      Attach the project to an email and send to support@tcli.com
      By default, your projects are located on your C Drive > Program Files (x86) > Construction Link > Estimating Link V3 > Estimating Link V3 > Backups:

      Send Database Manually

      This sends your Estimating Link Database.

      Path: C:\Program Files (x86)\Microsoft SQL Server\MSSQL12.TCLI\MSSQL\Backup

      File extension: .bak

      Upload the file to a files sharing service such as google drive, one drive, drop box, etc. and share the file or send a link to: support@tcli.com

      By default, your database is located on your C Drive > Program Files (x86) > Microsoft SQL Server > MSSQL12.TCLI > MSSQL > Backup: