Scheduled maintenance will occur on October 25th, 2024, from 9 PM to 11 PM (EST), affecting online services.
Overview
On Friday, October 25th, 2024, from 9 PM to 11 PM (EST), The Construction Link, Inc. will be performing scheduled system maintenance. During this period, certain services will be temporarily unavailable. This article provides information on how the maintenance will affect users and what actions you can take to prepare.
What to Expect
While the maintenance is ongoing, the following will be impacted:
- Online Services Unavailable: Any services that rely on internet connectivity, such as:
- Cloud Link
- Field Link
- Billing Link
- User Management Link
- Estimating Link Downloads
- Estimating Link: If you have Estimating Link installed and authenticated on your local PC, you can continue using it offline without interruption. However, any features that require access to our servers, such as downloading updates or retrieving new data, will not be available until maintenance is completed.
What You Can Do
To ensure minimal disruption to your work, please take the following steps before the maintenance window:
- Complete Any Syncing or Cloud-Based Tasks: If your work involves syncing data to the cloud or retrieving resources from online databases, complete these actions prior to 9 PM (EST) on October 25th.
- Notify Your Team: If you're managing multiple users, ensure all team members are aware of the downtime and how it may affect their workflow.
- Prepare for Offline Work: If you will need to access Estimating Link during the maintenance window, ensure it is installed and authenticated on your PC in advance.
After the Maintenance
Once the maintenance is complete (expected by 11 PM EST), all services will be fully restored. You can resume normal use of both online and offline features. A confirmation message will be posted on our website and social media once everything is back online.
Need Assistance?
If you have any questions or need assistance before, during, or after the maintenance, please contact our support team at:
- Email: support@tcli.com
- Phone: (315) 789-4333
We appreciate your understanding as we work to improve our system. Thank you for your continued trust in The Construction Link, Inc.